SAS, How do I hate thee
Let me count the ways…..
3 weeks – that’s how long we’ve been at this – 3 weeks….
3 weeks of foam helmet wearing support people with auto-responders
3 weeks of an installer that lies like rug saying that its complete when it clearly hasn’t completed because none of the folders, files, etc. that should be there exist.
3 weeks of trying to figure out why it’s not working and get it to function.
Frustrated doesn’t even being to cover it. The Tier 1 support people don’t even bother to read the request. They just respond with some pasted in pablum and hope you go away. Well, we’re not going away. We’re now dealing with Tier 2 support and I have say that while they do actually read the email, the results haven’t exactly been stunning. It took me about 5 minutes of looking at this and listening to my sys admin’s complaints to realize that the installer is pooched. Seriously totally pooched. It’s not finishing the install. The support people should have caught this right away since I doubt that we’re the first customer to have this problem.
Then again, that would require them to read. I mean why have a PhD (which SAS requires for almost all of its employees) if you’re going to actually have to read your email.